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Moore College Service Centre
  1. Moore College Service Centre
  2. DBT Helpdesk
  3. Raise a request

DBT Helpdesk

Welcome to the DBT Helpdesk. Check out the Student Handbook or Frequently Asked Questions for quick answers to common questions.

I.T. Issues

Report a Spelling Error

Have you found a spelling error in a somewhere?

Required fields are marked with an asterisk*

Section, paragraph, word etc.

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