Property Maintenance Service Portal

Welcome to the Moore College Property Maintenance portal! Please chose your request type below.

What can we help you with?

MTC Maintenance Request

Please log your Maintenance Request below

{"xsrfToken":"af69a33339f548498b9045488e61d5b8ca312a79_lout","branding":{"id":"8","key":"nge","name":"Property Maintenance Service Portal","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#002d5c","headerLinkHoverBGColor":"#002d5c","headerBadgeColor":"#002d5c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4a6a8d6b-33e7-4e6e-92a3-d665f04f495d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRhNmE4ZDZiLTMzZTctNGU2ZS05MmEzLWQ2NjVmMDRmNDk1ZCI6WyJyZWFkIl19LCJleHAiOjE3NTAwOTcwMzMsIm5iZiI6MTc1MDA5NjQzM30.9vwBnr3NGjzKRrzNelQrxpHjmiZHOXN9TIA4iaQOOKQ&client=071fa785-ba4e-4c52-bb01-659bd2c2089b&mode=fit","logoId":"4a6a8d6b-33e7-4e6e-92a3-d665f04f495d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Moore College Service Centre","sharedPortalName":"Moore College Service Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Moore College Service Centre","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Moore College Service Centre","sharedPortalName":"Moore College Service Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e2241c86-8f4c-4b6f-80f4-9a6ecaa098ff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUyMjQxYzg2LThmNGMtNGI2Zi04MGY0LTlhNmVjYWEwOThmZiI6WyJyZWFkIl19LCJleHAiOjE3NTAwOTcwMzMsIm5iZiI6MTc1MDA5NjQzM30.hOaLIXYt18mZOAT1pvAEBdgVBMuEI6KZxICjPbx-LZo&client=071fa785-ba4e-4c52-bb01-659bd2c2089b&height=300&mode=fit","bannerMediaApiFileId":"e2241c86-8f4c-4b6f-80f4-9a6ecaa098ff","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"nge","projectId":10010,"serviceDeskId":8,"name":"Property Maintenance Service Portal","description":"Welcome to the Moore College Property Maintenance portal! Please chose your request type below.","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"10049","name":"CMS Maintenance Request","descriptionHtml":"","callToAction":"CMS Maintenance Request","introHtml":"For CMS property maintenance or repairs.","icon":10584,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10584","groups":[21],"key":""},{"id":"10021","name":"MTC Maintenance Request","descriptionHtml":"Please log your Maintenance Request below","callToAction":"MTC Maintenance Request","introHtml":"For Moore College property or equipment maintenance / repairs.","icon":10585,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10585","groups":[21],"key":""},{"id":"10066","name":"USYD Maintenance Request","descriptionHtml":"Please log your maintenance request below.","callToAction":"USYD Maintenance Request","introHtml":"For USYD maintenance requests.","icon":10589,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10589","groups":[21],"key":""}],"reqGroups":[{"id":21,"name":"General"}],"orderMapping":{"21":[10021,10049,10066]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwOTc2MzMsIm5iZiI6MTc1MDA5NjQzM30.8Elj9PmIWK2r304FcVyiC4ok4Xf_e-MTNzOyKV6r7yQ","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"071fa785-ba4e-4c52-bb01-659bd2c2089b","tokenDurationInMins":20}},"reqCreate":{"id":10021,"projectId":10010,"form":{"name":"MTC Maintenance Request","descriptionHtml":"Please log your Maintenance Request below","callToAction":"MTC Maintenance Request","intro":"For Moore College property or equipment maintenance / repairs.","instructions":"Please log your Maintenance Request below","icon":10585,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10585","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Critical","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Informational","selected":false,"children":[]},{"value":"10000","label":"None","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10089","fieldConfigId":"10198","label":"1. Site Assessment","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10136","label":"Additional lighting","selected":false,"children":[]},{"value":"10137","label":"Additional ventilation","selected":false,"children":[]},{"value":"10138","label":"Risk of slips or falls","selected":false,"children":[]},{"value":"10139","label":"Working at height","selected":false,"children":[]},{"value":"10150","label":"Site impacted by vehicular traffic","selected":false,"children":[]},{"value":"10151","label":"Other people at risk","selected":false,"children":[]},{"value":"10152","label":"Any asbestos on the site","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10090","fieldConfigId":"10199","label":"2. Job Safety Assessment","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10141","label":"Mechanical Ventilation","selected":false,"children":[]},{"value":"10142","label":"Hot works","selected":false,"children":[]},{"value":"10143","label":"Ladders","selected":false,"children":[]},{"value":"10144","label":"Use of Chemicals - See MSDS","selected":false,"children":[]},{"value":"10153","label":"Power Tools","selected":false,"children":[]},{"value":"10154","label":"Scaffolding","selected":false,"children":[]},{"value":"10155","label":"Area Warning Signs","selected":false,"children":[]},{"value":"10156","label":"Site Restrictions & Barriers","selected":false,"children":[]},{"value":"10157","label":"Contractor","selected":false,"children":[]},{"value":"10158","label":"Fire Safety Equipment","selected":false,"children":[]},{"value":"10170","label":"Other - Add details in the notes section","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10092","fieldConfigId":"10201","label":"Does this job require individual SWMS?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10159","label":"Yes","selected":false,"children":[]},{"value":"10160","label":"NO","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10093","fieldConfigId":"10202","label":"PPE - Tick if required","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10161","label":"Safety Gloves","selected":false,"children":[]},{"value":"10162","label":"Coveralls","selected":false,"children":[]},{"value":"10163","label":"Sunscreen / Hat / Sunglasses","selected":false,"children":[]},{"value":"10164","label":"Eye Protection","selected":false,"children":[]},{"value":"10182","label":"Ear Protection","selected":false,"children":[]},{"value":"10165","label":"Respirator or Dust Mask","selected":false,"children":[]},{"value":"10166","label":"Safety Harness for height","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10095","fieldConfigId":"10204","label":"Please choose your location","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10167","label":"Newtown","selected":true,"children":[]},{"value":"10168","label":"Croydon Park","selected":false,"children":[]},{"value":"10169","label":"Parramatta ","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10129","fieldConfigId":"10240","label":"Please enter your full name here","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10085","fieldConfigId":"10194","label":"Property Address or Area","description":"i.e. Knox Lecture Room","descriptionHtml":"i.e. Knox Lecture Room","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10087","fieldConfigId":"10196","label":"Nature of Repair","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10135","label":"Electrical","selected":false,"children":[]},{"value":"10134","label":"Plumbing","selected":false,"children":[]},{"value":"10181","label":"Gardening","selected":false,"children":[]},{"value":"10133","label":"General","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Brief summary of the issue","description":"Please give a brief summary of what the issue is.Please don't use more than five words!","descriptionHtml":"Please give a brief summary of what the issue is.Please don't use more than five words!","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed Description","description":"Please describe the issue in detail.","descriptionHtml":"Please describe the issue in detail.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10098","fieldConfigId":"10207","label":"Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10072","fieldConfigId":"10179","label":"Please tick YES if tradesman can enter while you are away","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10130","label":"YES","selected":false,"children":[]},{"value":"10176","label":"NO","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10099","fieldConfigId":"10208","label":"Materials Used","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10100","fieldConfigId":"10209","label":"Time Taken for work","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/10021","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/10021","calendarParams":{"firstDay":1,"date":"2025-06-17T03:53:53+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwOTc2MzMsIm5iZiI6MTc1MDA5NjQzM30.8Elj9PmIWK2r304FcVyiC4ok4Xf_e-MTNzOyKV6r7yQ","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"071fa785-ba4e-4c52-bb01-659bd2c2089b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=moorecollege","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"af69a33339f548498b9045488e61d5b8ca312a79_lout","baseUrl":"https://moorecollege.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://moorecollege.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"071fa785-ba4e-4c52-bb01-659bd2c2089b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3a83289a98814bdb8515f59e9b186c30","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}