Moore College Service Centre
  1. Moore College Service Centre
  2. DBT Helpdesk

DBT Helpdesk

Welcome to the DBT Helpdesk. Check out the Student Handbook or Frequently Asked Questions for quick answers to common questions.

Learn more about

  • Student Handbook

  • Frequently Asked Questions

Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"13e02fd232a4d3d95e6bfec7b9c1c01992651c0a_lout","branding":{"id":"13","key":"dbt","name":"DBT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/13","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/13/7","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4a6a8d6b-33e7-4e6e-92a3-d665f04f495d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRhNmE4ZDZiLTMzZTctNGU2ZS05MmEzLWQ2NjVmMDRmNDk1ZCI6WyJyZWFkIl19LCJleHAiOjE3NTI5NjcxODMsIm5iZiI6MTc1Mjk2NjU4M30.vSpDmTad1v-K3OH5gtUSxB8sPx8ZIpvssv2MfnJvOcE&client=071fa785-ba4e-4c52-bb01-659bd2c2089b&mode=fit","logoId":"4a6a8d6b-33e7-4e6e-92a3-d665f04f495d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Moore College Service Centre","sharedPortalName":"Moore College Service Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Moore College Service Centre","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Moore College Service Centre","sharedPortalName":"Moore College Service Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e2241c86-8f4c-4b6f-80f4-9a6ecaa098ff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUyMjQxYzg2LThmNGMtNGI2Zi04MGY0LTlhNmVjYWEwOThmZiI6WyJyZWFkIl19LCJleHAiOjE3NTI5NjcxODMsIm5iZiI6MTc1Mjk2NjU4M30.KrZLBujHXXfECrR_GJ0Q9Jnie3zBh9P4N7c0Egb0B4Q&client=071fa785-ba4e-4c52-bb01-659bd2c2089b&height=300&mode=fit","bannerMediaApiFileId":"e2241c86-8f4c-4b6f-80f4-9a6ecaa098ff","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"13","key":"dbt","projectId":10024,"serviceDeskId":13,"name":"DBT Helpdesk","description":"<p>Welcome to the DBT Helpdesk. Check out the Student Handbook or Frequently Asked Questions for quick answers to common questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/13","reqTypes":[{"id":"10054","name":"Defer or withdraw from a unit","descriptionHtml":"","callToAction":"Defer or withdraw from a unit","introHtml":"","icon":10308,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[30],"key":""},{"id":"10053","name":"Missing units","descriptionHtml":"","callToAction":"Missing units","introHtml":"","icon":10308,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[30],"key":""},{"id":"10064","name":"Re-mark Appeal","descriptionHtml":"","callToAction":"Re-mark Appeal","introHtml":"","icon":10304,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[32],"key":""},{"id":"10058","name":"Report a Spelling Error","descriptionHtml":"","callToAction":"Report a Spelling Error","introHtml":"<p>Have you found a spelling error in a somewhere?</p>","icon":10308,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[34],"key":""},{"id":"10051","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10318,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[34],"key":""},{"id":"10052","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[],"key":""}],"reqGroups":[{"id":32,"name":"Academic Issues"},{"id":30,"name":"Enrolment Issues"},{"id":34,"name":"I.T. Issues"}],"orderMapping":{"32":[10064],"34":[10051,10058],"30":[10054,10053],"31":[10051,10052,10053]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cfeb54d0-ac3e-33f1-8bbd-ea53b6c449c9","appLinkName":"System Confluence","appLinkUrl":"https://moorecollege.atlassian.net/wiki","spaceKey":"DC","spaceName":"DBT Concierge","spaceUrl":"https://moorecollege.atlassian.net/wiki/spaces/DC","isServer":false},"labels":[],"projectKey":"DBT","serviceDeskId":13,"kbLinkDomainURLs":["https://moorecollege.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":13,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DBT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5Njc3ODMsIm5iZiI6MTc1Mjk2NjU4M30.vFYsA80ndbLxVxlaQh4LL8nx1gUXo41Ld46jlx6U0A8","targetCollection":"upload-project-10024","endpointUrl":"https://api.media.atlassian.com","clientId":"071fa785-ba4e-4c52-bb01-659bd2c2089b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"13cb8267-606f-486c-ade5-b54ca306a3e1","name":"Student Handbook","categoryUrl":"https://moorecollege.atlassian.net/servicedesk/customer/portal/13/topic/13cb8267-606f-486c-ade5-b54ca306a3e1","lastUpdated":"1630982436899","createdAt":"1627297911603"},{"id":"4c702fd9-2249-460f-93ac-164741daef11","name":"Frequently Asked Questions","categoryUrl":"https://moorecollege.atlassian.net/servicedesk/customer/portal/13/topic/4c702fd9-2249-460f-93ac-164741daef11","lastUpdated":"1630982439983","createdAt":"1630982004281"}]}},"sharedPortal":{"name":"Moore College Service Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://moorecollege.atlassian.net/wiki","kbLinkDomainURLs":["https://moorecollege.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=moorecollege","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"13e02fd232a4d3d95e6bfec7b9c1c01992651c0a_lout","baseUrl":"https://moorecollege.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://moorecollege.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"071fa785-ba4e-4c52-bb01-659bd2c2089b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"85f2ee0044a64b49852794aaeda9f46c","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}