DBT Helpdesk

Welcome to the DBT Helpdesk. Check out the Student Handbook or Frequently Asked Questions for quick answers to common questions.

Learn more about

Need to raise a request? Contact us.

{"xsrfToken":"13e02fd232a4d3d95e6bfec7b9c1c01992651c0a_lout","branding":{"id":"13","key":"dbt","name":"DBT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/13","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/13/7","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4a6a8d6b-33e7-4e6e-92a3-d665f04f495d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRhNmE4ZDZiLTMzZTctNGU2ZS05MmEzLWQ2NjVmMDRmNDk1ZCI6WyJyZWFkIl19LCJleHAiOjE3NTI5NjcxODMsIm5iZiI6MTc1Mjk2NjU4M30.vSpDmTad1v-K3OH5gtUSxB8sPx8ZIpvssv2MfnJvOcE&client=071fa785-ba4e-4c52-bb01-659bd2c2089b&mode=fit","logoId":"4a6a8d6b-33e7-4e6e-92a3-d665f04f495d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Moore College Service Centre","sharedPortalName":"Moore College Service Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Moore College Service Centre","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Moore College Service Centre","sharedPortalName":"Moore College Service Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e2241c86-8f4c-4b6f-80f4-9a6ecaa098ff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUyMjQxYzg2LThmNGMtNGI2Zi04MGY0LTlhNmVjYWEwOThmZiI6WyJyZWFkIl19LCJleHAiOjE3NTI5NjcxODMsIm5iZiI6MTc1Mjk2NjU4M30.KrZLBujHXXfECrR_GJ0Q9Jnie3zBh9P4N7c0Egb0B4Q&client=071fa785-ba4e-4c52-bb01-659bd2c2089b&height=300&mode=fit","bannerMediaApiFileId":"e2241c86-8f4c-4b6f-80f4-9a6ecaa098ff","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"13","key":"dbt","projectId":10024,"serviceDeskId":13,"name":"DBT Helpdesk","description":"Welcome to the DBT Helpdesk. Check out the Student Handbook or Frequently Asked Questions for quick answers to common questions.","portalBaseUrl":"/servicedesk/customer/portal/13","reqTypes":[{"id":"10054","name":"Defer or withdraw from a unit","descriptionHtml":"","callToAction":"Defer or withdraw from a unit","introHtml":"","icon":10308,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[30],"key":""},{"id":"10053","name":"Missing units","descriptionHtml":"","callToAction":"Missing units","introHtml":"","icon":10308,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[30],"key":""},{"id":"10064","name":"Re-mark Appeal","descriptionHtml":"","callToAction":"Re-mark Appeal","introHtml":"","icon":10304,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[32],"key":""},{"id":"10058","name":"Report a Spelling Error","descriptionHtml":"","callToAction":"Report a Spelling Error","introHtml":"Have you found a spelling error in a somewhere?","icon":10308,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[34],"key":""},{"id":"10051","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":10318,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[34],"key":""},{"id":"10052","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"Have a question? Submit it here.","icon":10320,"iconUrl":"https://moorecollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[],"key":""}],"reqGroups":[{"id":32,"name":"Academic Issues"},{"id":30,"name":"Enrolment Issues"},{"id":34,"name":"I.T. Issues"}],"orderMapping":{"32":[10064],"34":[10051,10058],"30":[10054,10053],"31":[10051,10052,10053]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cfeb54d0-ac3e-33f1-8bbd-ea53b6c449c9","appLinkName":"System Confluence","appLinkUrl":"https://moorecollege.atlassian.net/wiki","spaceKey":"DC","spaceName":"DBT Concierge","spaceUrl":"https://moorecollege.atlassian.net/wiki/spaces/DC","isServer":false},"labels":[],"projectKey":"DBT","serviceDeskId":13,"kbLinkDomainURLs":["https://moorecollege.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":13,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DBT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzFmYTc4NS1iYTRlLTRjNTItYmIwMS02NTliZDJjMjA4OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5Njc3ODMsIm5iZiI6MTc1Mjk2NjU4M30.vFYsA80ndbLxVxlaQh4LL8nx1gUXo41Ld46jlx6U0A8","targetCollection":"upload-project-10024","endpointUrl":"https://api.media.atlassian.com","clientId":"071fa785-ba4e-4c52-bb01-659bd2c2089b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"13cb8267-606f-486c-ade5-b54ca306a3e1","name":"Student Handbook","categoryUrl":"https://moorecollege.atlassian.net/servicedesk/customer/portal/13/topic/13cb8267-606f-486c-ade5-b54ca306a3e1","lastUpdated":"1630982436899","createdAt":"1627297911603"},{"id":"4c702fd9-2249-460f-93ac-164741daef11","name":"Frequently Asked Questions","categoryUrl":"https://moorecollege.atlassian.net/servicedesk/customer/portal/13/topic/4c702fd9-2249-460f-93ac-164741daef11","lastUpdated":"1630982439983","createdAt":"1630982004281"}]}},"sharedPortal":{"name":"Moore College Service Centre","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://moorecollege.atlassian.net/wiki","kbLinkDomainURLs":["https://moorecollege.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=moorecollege","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"13e02fd232a4d3d95e6bfec7b9c1c01992651c0a_lout","baseUrl":"https://moorecollege.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://moorecollege.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"071fa785-ba4e-4c52-bb01-659bd2c2089b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"85f2ee0044a64b49852794aaeda9f46c","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}