How to reset or change your password
- Daniel Higgins
- Matthew Lindfield Seager
If you have forgotten your current password you should perform a password reset where a one time code will be emailed to your recovery email address. If you know your current password, you can change it directly. Both operations are performed through our password reset system at forgot.moore.edu.au.
If you know your current password, you can update your recovery email address any time at my.moore.edu.au. We recommend using a non-college email address so you can receive a password reset email even if you are locked out of your college email.
If you have forgotten your password and you can’t access your recovery email address, you will need to request a password reset through the Helpdesk.
Your new password cannot contain your name, username or some common words.
For example, if your name is Matthew, a password of Matthew!2025 will be rejected, even though it otherwise meets the complexity requirements.
Reset Instructions
Navigate to forgot.moore.edu.au
Enter your username. For students this is your MooreID (8 digit student number), for staff it is usually your initials.
On the next page choose “Reset Password”
Keep the browser window open while you check your email for the reset code
Enter the reset code in the window
Enter your new password (twice to confirm)
Change Instructions
Navigate to forgot.moore.edu.au
Enter your username. For students this is your MooreID (8 digit student number), for staff it is usually your initials.
On the next page choose “Change Password”
Type in your current password to verify your access
Enter your new password (twice to confirm)